A growing number of businesses now offer remote working facilities to their workforce, and some businesses even only have distributed staff and no office at all˳ While remote working has many benefits, the biggest challenge it faces is communication and collaboration˳ So, in this article, we are going to share 5 great communication tools that you get from cloud-based phone systems which help facilitate collaboration and productivity for remote employees˳
1˳ Webphone / Mobile App: Call from anywhere
With hosted VoIP Phone System you can make phone calls through the internet˳ With VoIP, employees get more flexibility with a phone they can use on the go˳ Other than desk phones, or IP phones, remote employees can also use web phones or mobile apps˳ With both webphone and mobile app, employees can use their extension number anywhere as long as they have active internet˳ With VoIP remote or home-based employees can make calls from work line, and they can manage inbound calls for sales or customer support lines˳ For employees, it is essential not to use their number but to use a work line for better security and quality control˳
It may seem easier to use a mobile phone for calling, but mobile apps make it just as easier for workers to your their office phone line˳ VoIP mobile apps are user friendly, and employees can keep their personal and work calls separate˳ Mobile apps also include:
- Company directory
- Call conference
- Music on hold
- Call recording
- Do-not-disturb (DND)
The webphone is built into VoIP user interface, for those who prefer to work from their computer˳ You can make calls using your computer’s microphone or with a headset˳ You don’t need to download anything to use webphone, just your username and password to log in˳
2˳ Live Reporting: Better management of Remote Agents
With Live reporting, you can see all the active phone lines and calls in real-time˳ You can see how many agents are active, busy, the average caller hold time and number of callers on hold˳ With this in-depth information, you can manage agents and improve customer experience˳ Other than live reports, VoIP dashboard also displays analytics to analyse call usage and patterns further˳ So, you can adequately handle peak call times˳
3˳ Call Recording
Another great tool to manage remote workers is call recording˳ Providers like VoIP system offer automatic and on-demand call recordings˳ All the recordings are saved on the dashboard; you can listen to and download all recording directly from the dashboard˳ Managers can listen back on call recordings and provide better feedback to agents˳ With remote employees, it is important to have regular check-ins for training, particularly with changing landscape where new feature is added to platform pr product˳ By going over a call recording employees and managers, both can discuss feedback and suggestions for improvement˳
4˳ Virtual Fax
If you must send fax then note that virtual fax is much more secure than a landline fax machine˳ Virtual faxing is very easy to implement, with VoIP, all faxes are stored online, and you can access them through an online dashboard˳ Usually, providers offer two ways of sending fax including, uploading document through dashboard and sending a fax as an email attachment˳ Digital faxes allow remote workers to manage fax from any location˳ Virtual fax is not only more secure but are also are better for remote workers˳
Better Communication Means Less Loneliness
By improving collaboration and communication among distributed workers, you can minimise the biggest challenge of remote working that is loneliness˳ Feeling useful and working as part of a team gives employees motivation and purpose˳ Teamwork means less loneliness, and it can lead to more productive and happier employees˳ And this can ultimately lead to a win-win for both employer and employee˳
Source by https://ezinearticles˳com/?5-Communication-Tools-for-Remote-Workers&id=10299715
