FINALLY! You have selected a mattress retailer, found the mattress you want, and you think you got a fabulous price˳ The mattress arrives at your door and to your surprise, it’s not even remotely what you ordered˳ Not only that, but it’s got stains all over it˳ You call the mattress retailer and they tell you that your mattress was out of stock and so they sent you this mattress as a replacement (without telling you!)˳ Insert curse word here ____˳ What’s the worst part? Unfortunately, you have thrown out your old mattress to make way for the new mattress˳ You’re probably sleeping on the floor tonight˳
Stories like this, believe it or not, are fairly common things to hear from customers as most people don’t know how to shop for a mattress or choose the right mattress retailer˳ It may even be you I’m describing in the previous paragraph˳ Buying a mattress can be a big investment and so it is important that you follow the these steps when choosing what mattress retailer you are going to buy from˳ While following these 7 steps may not completely eliminate the risk, it will definitely help give you piece of mind that you have gone with the right mattress retailer and not Shysters Discount Mattresses˳
Step 1˳ Ask your friends and family
This is a good place to start˳ Often times you will know someone who has already been through the process that can recommend a good mattress retailer for you to shop˳ Don’t rely on this information alone˳ Just because your friend had a good experience doesn’t mean that everyone else has˳
Step 2˳ Look for valuable information on the companies website˳
Do they have a professional website? Many, but not all, of the reputable mattress retailers have a website˳ Look for something that says FAQ or customer support to get an idea of the retailers exchange, return, and cancellation policies˳ What fees do they charge if you want to swap it out to a different model? Some mattress retailers have enormous fees˳ One charges a $250 restocking fee to exchange a queen set ($399 for a king) plus a $79 redelivery fee, plus the difference between the manufactures MSRP and the sale price˳ With the fees that some mattress retailers charge…some of make you say to yourself…˳ “why not take my unborn child while your at it?!” Read the fine print!
Step 3˳ Type in the mattress retailers name into Google with the word “Complaints” or “Lawsuits” next to it in quotes˳
This is to get an idea of what customers think of this mattress retailer and also see if you can find any governmental actions against them˳
Every company, particularly if they are large, is going to get customer complaints˳ There is no way to make every single customer happy, however, a red flag should come up if 50 pages of complaints pull up on Google˳ One New York mattress retailer, has been sued and fined (so many times that I have lost count) for false advertising, selling defective merchandise, and using deceptive sales practices˳ You would never know this based on how trusting their commercials sound˳ Trust me…you would rather lay down on a bed of knives before dealing with this mattress retailer˳
Step 4˳ Take mattress forums with a grain of salt˳
Because anybody can post on these, it’s impossible to tell if the customers in the forum are really customers˳ Many times they are retailers who are trying to make themselves look good or competing retailers bashing each others service/products˳ Sometimes you can find good info on here, but you need to know how to sift through all the garbage˳ If, however, you see an overwhelming amount of complaints about this mattress retailer, I would walk away˳
Step 5˳ Make sure the mattress salesperson has your best interest in mind˳
A good salesperson is is a consultant who is working on your behalf to help you find the right mattress˳ Everyone has different circumstances˳ They should be asking you questions to get an idea of what your specific needs are and then providing you with a solution based on your answers˳ Be wary if they are pushing you on to a particular mattress or they start “closing you” over an over again until you feel like smacking them (don’t smack them…I don’t want to get letters)˳
They should be answering your questions without sounding like they are putting on any kind of spin or evading your answers˳ Write down a list of questions so you don’t forget to ask them (like what’s the secret to life?˳˳no don’t ask that one…they might say “Buy lots of mattresses and only from me”)
Step 6˳ Make sure to get everything discussed in writing˳
Honest sales people can be hard to find˳ That’s why it’s important to get things in writing˳ Write down the names of the mattresses and if possible the item number of everything you’re purchasing˳ If your getting a sale price or the company promises something that is outside of their normal policies, get it in writing so there is no confusion later should you have any service issues˳ Be wary of anyone who refuses to give you things in writing˳ If they’re promising you french fries with your order at no extra charge, it better say it somewhere on the invoice˳
Step 7˳ Inspect and test your bed before you sign anything˳
When it’s delivered, make sure you are getting what you ordered by looking for the name on the mattress˳ Somewhere on the mattress it will have the name of the model˳ Check the bed for any dirt, tears, rips, stains, burns, or holes (this one is not a joke…I’ve heard it all), and make sure it has it’s law tag as these things will usually void the manufactures warranty˳
Following these steps will help make sure you are dealing with the right mattress retailer and make sure your transaction goes smoothly˳ If any red flags come up, be willing to walk away from the sale even if you think you are getting a great deal˳ Chances are, someone down the street will give you the same offer but blow you away with their service and reputation˳
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