Post Orders are all the rules security guards must follow at any given post˳ Without post orders, officers simply do not know what to do, what is expected of them, and there is no accountability˳ Many posts that hire security staff put nothing in writing˳ More often than not, this creates huge problems˳ The more complicated a post is, the problems arise when all rules and expectations are not written down˳ Security personnel must know what is expected of them˳ Below are some key ingredients that all post orders must have˳
1) Emergency contact information˳ This should include all tenant phone numbers in case something happens to their particular suite˳ Obviously, building management and police information must also be included as well as maintenance and engineering˳
2) Emergency procedures must also be written down including but not limited to bomb threats, fire, theft, flood, kidnapping, and the list goes on˳
3) Lock up procedures must also be covered˳
4) Any pertinent phone directory information is usually included˳
5) Check-in policy involves building access of couriers, guests, clients˳ The more specific one is the better˳ Must all visitors sign-in? Are V˳I˳P’s exempt?
6) Report writing requirements are usually demonstrated through examples˳ DAR, also known as daily activity reports, should include an example of what is considered appropriate for a day’s work so officers know how detailed they should be on their report˳ Also incident reports are important because they are used when serious accidents happen, and are often brought into the court of law to prove legal cases˳
7) Customer service skills, a big part of security, should be stressed, defined, so that officers are clear on how the client wants people to be treated˳ Some clients, for instance, have a very strict anti-fraternization policy they want enforced˳
There is much more information that needs to be included in post orders˳ Every account is different and the rules should be tailor made to consider those differences˳
Source by https://ezinearticles˳com/?Security-Guard-Post-Orders&id=5246435
