It seems that now more than ever, competition in the business world is ever increasing and is now on a global scale˳ Companies and businesses of all sizes must work to be more responsive, make continuous improvement and be able to offer better products and services than anyone else˳
Total quality management is basically an approach to improving the overall effectiveness and flexibilities of a business˳
TQM will be a way to organize the business as a whole˳ This means that every person, department, and activity will be affected by total quality management˳ TQM will ensure that the management of a business will adopt a strategic overview of the quality of business˳ This method of quality management will focus more on prevention and not on inspection˳
The objectives are very clear and easy to understand˳ The first objective is to meet a customer’s requirements along with organizational survival and business growth˳ The second objective will be the continuous improvement of overall business quality˳ The last main objective is to develop trust among all the employees on all levels of the business˳ TQM encourages innovation, motivates employees, and makes a business more adaptable when change comes down the pipeline˳
There are many various elements of TQM that are to be followed by the business as a whole˳ Being customer focused is one of the key elements to this system˳ It requires that the company checks the customers’ attitudes regularly to make sure that the customer is continuously pleased˳ Another key element in total quality management is to do the work right the first time˳ Any time a company can avoid rework of any kind, they are saving time and money˳ Constant improvements are another element of total quality management˳ Your company will only get better when improvements are made on all levels˳ As you can see, total quality management can help a business to stay ahead of the competition in many fashions˳
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