A recent altercation between a H.L. bus driver and a foreign passenger in Quảng Bình on March 6th has sparked public concern and negatively impacted the local transportation industry’s image. The bus terminal management center has demanded the company improve its staff’s service conduct.
Introduction
Social media recently circulated a video of a physical altercation between a H.L. bus driver and a foreign passenger. The incident occurred around 2:30 PM on March 6th in Đông Hà City, Quảng Trị Province, while the bus was in transit. The video quickly garnered significant attention and diverse reactions online.
Cause of the Incident
According to the bus company’s management, the conflict originated from the foreign passenger’s request to stop the bus for a restroom break while the vehicle was in motion. The driver communicated that stopping wasn’t possible as the next rest stop was imminent. However, the passenger refused to comply, blocking the door, leading to the confrontation.
Consequences and Actions of the Bus Terminal Management
This incident has negatively impacted the bus company and the local passenger transportation industry. Nguyễn Trường Sinh, Deputy Director of the Quảng Bình Bus Terminal Service and Management Center, stated that the center has required H.L. to report and correct the staff’s service approach. The center emphasized the importance of maintaining positive customer service to avoid similar incidents in the future.
Details of the Incident
A H.L. bus driver, wearing company uniform, engaged in a physical altercation with the foreign passenger. Bystanders intervened and separated the individuals.
Subsequently, the bus driver and the passenger reached an understanding and continued their journey.
Conclusion
This incident highlights the need for comprehensive training and better management of bus drivers, particularly in handling interactions with passengers, especially foreigners. The bus terminal management center’s prompt action is crucial for maintaining a positive image for the local transportation industry. This experience serves as valuable learning for bus companies to improve service quality and uphold a positive public image.
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