At the recent launch of the “Health Report – Vietnamese Market,” organized by the German Chamber of Commerce and Industry in Vietnam and the leadership of the Central Health Education Communication Center (T5G), an important study was unveiled. This research focused on the level of satisfaction of the Vietnamese population with the public health system in Vietnam.
Ms. Hoàng Thị Khánh Phương, Deputy Director of the Central Health Education Communication Center (Ministry of Health), speaking at the press conference.
The study is based on survey results conducted by Ipsos Vietnam in September 2024 through an online platform. The survey collected opinions from 550 people across six socio-economic regions in Vietnam, including Northeastern Region, Red River Delta, North Central Coast, South Central Coast, Southeastern Region, and Mekong Delta.
Key Findings of the Survey
Participants
Respondents were between the ages of 20 and 75, had used healthcare services within the past six months, and were primary decision-makers for healthcare choices for themselves or their families. The questionnaire was concise, taking about 5 minutes to complete, and covered topics such as satisfaction with the public healthcare system, expectations for pharmaceutical providers, and health promotion activities.
Survey Results
The survey revealed that 84% of respondents expressed satisfaction with the current public healthcare system. This satisfaction stems from good quality healthcare services, reasonable drug prices, and trust in the national healthcare system.
However, there are still some areas needing improvement. Dissatisfied respondents pointed out issues such as:
- Subpar quality of care (54%).
- Difficulty accessing medication (41%).
- Bed shortages (34%).
Health Care Trends
Approximately 93% of respondents reported implementing specific measures to maintain or improve their health, including healthy diets, regular exercise, routine health checks, and the use of dietary supplements. Meanwhile, the remaining 7% showed less interest due to time constraints, costs, and lack of knowledge.
Patients visiting a public hospital in Ho Chi Minh City (Illustrative image).
Notably, 92% of respondents were willing to pay more to enhance the quality of healthcare services, such as contributing more through taxes or self-paying for personal health care activities.
Research Evaluation
According to the research team, the demand for high-quality healthcare services at public healthcare facilities is increasing. People expect easier access to medication, sufficient hospital beds, and lower drug prices. For pharmaceutical companies, producing affordable domestic drugs is a top priority.
However, it should be noted that with a small sample size (550 people) and fixed selection criteria, the survey results may not fully represent the entire Vietnamese population. Future reports will continue to be refined to better reflect the actual situation.
Conclusion
The survey on satisfaction with the public healthcare system in Vietnam provides valuable insights into both the strengths and limitations of the healthcare sector. While most people are satisfied with the service quality, there are still many issues that need addressing to meet the growing expectations of the community. This presents an opportunity for relevant authorities and businesses to collaborate in enhancing healthcare services toward comprehensive health care for all citizens.
Stay tuned for updates on new developments in public healthcare in Vietnam!
Source: Dân Trí
