What is VoIP?
Put simply, VoIP is a type of telephony that uses an internet connection instead of a traditional landline˳ A landline uses coded pulses of electricity to transmit soundwaves over fibre optic cables or copper wire; whereas VoIP transmits calls through the same cables as an internet connection˳ Soundwaves are converted into digital data that then travel to the receiver˳
The next question business owners are asking is: Which is better for business telecoms, VoIP or landline?
To help you compare business telecoms solutions, we’ve unpacked a few of the pros and cons of VoIP˳
The business benefits of VoIP
Easy to set up: a VoIP system only needs a calling device, internet connection, and the VoIP software to work˳ The setup of this system is straightforward, with little to zero downtime on the company network˳
Mobility: VoIP services are not fixed to a specific location, allowing you to use your mobile phone as an extension of your office phone˳ This is a major benefit for companies with employees who work remotely˳
Advanced functionality: VoIP offers more than just voice, with a wide selection of additional features, such as video conferencing˳
Cheaper: VoIP calls are significantly cheaper than landline services and offer free international calls˳ The installation and maintenance of the hardware and software also come at a lower cost than that of traditional systems˳
Scalability: VoIP systems only rely on an internet connection, allowing for an unlimited number of lines˳
Streamlined solution: a fixed monthly cost makes financial management easier, and having one supplier for both data and voice provides greater efficiency and linking of technologies˳
VoIP’s potential pitfalls
Security: the security of the line is reliant on the level of security of the internet connection˳ For this reason, VoIP connections are easier to remotely hack than landlines, especially if the network security is not set up to be resilient as it can be˳
Internet-dependent: VoIP calling relies on the level of quality and stability of your internet connection˳ Businesses with high call and internet traffic volumes may experience network issues if their Internet connection is not fast enough or if the power is out˳
Software issues: if an unstable operating system or VoIP is used to host calls, the quality and reliability can be compromised˳
Low-speed connections: businesses without a high
-speed connection or those in more remote areas may not have a suitable connection speed for high-quality VoIP˳
Leave it to the business telecoms experts
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